Restaurant Voice Ordering Support

(Amazon Alexa)
Restaurant voice ordering skills powered by Vocinate offer the convenience of ordering food by voice from your favorite restaurants, regardless of where you find yourself.  These intuitive skills feature the flexibility of being able to choose your preferred restaurant pickup location, set-up multiple delivery addresses, quickly reorder past/favorite orders, get accurate estimates of when your food will be ready, and have the option of charging the order to a saved payment method or paying at the restaurant when you pick up your food.

Soup To Nuts (or garlic knots)

1. You do have an Amazon Echo/Alexa device, right? 

If not, pop on over to Amazon.com and buy a few [we do not currently support Google Home or Apple Homepod…but we will].

2. Now, you need to install the Alexa Skill.

You can do this manually in the Alexa mobile app (ios | Android)

Once that’s done, you’ll need to Create & Link an account with Vocinate.  You’ll be asked to enter:

  • Your basic contact information,
  • Communication preferences.
  • Restaurant Preferences such as your preferred pickup location, and
  • Payment information (optional).

You can always come back later to add additional information later such as additional delivery addresses (ex. Your home, work, etc.).

3. You can Invoke the skill anytime just by saying “Alexa, Start {Restaurant Name}.”

In the background Alexa will instantly check to make sure your Vocinate account info is complete, that the restaurant is currently open and taking orders, and (for your first five orders) proactively send you a link to their voice ordering menu.

  • If you started to place an order in the last hour, Alexa will remember that and give you the option of continuing from where you left off.
  • As much as possible, use the provided voice ordering menu to make sure you’re asking for food items in the way that Alexa expects.
  • If the restaurant offers delivery, Alexa will ask if you prefer Takeout or Delivery.
  • Alexa will confirm your Delivery or Preferred Restaurant Pickup Location (from your account restaurant preferences) and continue with processing your order.
  •  If you’ve completed an order previously, Alexa will give you the option of simply saying “Last Order” to order what you had last time, again.

As you add items, you’ll have the option of making changes to the last item added (ex. adding or removing toppings, changing the size or crust type, etc.) before you move on to the next item.

  • At the end, Alexa will repeat everything you’ve ordered, tell you your total cost, confirm your payment method, and give you an approximate time that your food will be delivered, or be ready for pickup. She will also send you this information via text or email (depending on your communication preferences).

We hope you enjoy your meal!

Commands

The Vocinate voice ordering skills can usually understand what you want using your normal way of speaking.  However, if Alexa gets off track and is not able to understand what you’re requesting, she’ll give you the option of starting over, or speaking directly with a human at the restaurant.

Below is a list of some of the things Alexa is able to do for you together with related example commands:

  
Command Alexa Action
"Tell {Restaurant Name} to send me the menu" Alexa sends you the link to the voice ordering menu
"Tell {Restaurant Name} I want my last order" Alexa re-orders your last order.
"Start {Restaurant Name}" Alexa starts the skill
"Last Order" Alexa re-orders your last order.
"Send Me The Menu" Alexa sends the link to the voice ordering menu
"Cancel" If in the middle of adding an item, this cancels that item. If not, it cancels the the ordering session
"Change Pickup Location" Alexa sends the link for you to change the pickup location in your profile
"I want to edit my profile" Alexa sends the the link for you to make changes to your profile
“Repeat That” or “Say That Again” Alexa repeats the last thing she said
"Start Over" Alexa removes all items and starts the session anew.
"What Have I Ordered So Far?" Alexa tells you everything that you’ve ordered so far.
"Remove Last Item" or "Remove Item" Alexa removes the last item you added to your order. 
"What is the current total?" Alexa tells you the current total cost of the order in-progress.
That's all" or "I'm done ordering" Alexa tells you everything you've ordered, the total cost, when the food will be ready, and processes your order.

Help

If you are having difficulty completing your order, the first thing you should do is call the restaurant and place your order.  We don’t want you going hungry!

However if you have an unanswered question or need help, please contact Vocinate Customer Support via support@vocinate.com, reference the the particular restaurant skill you are using and detail your particular issue.